Net Promoter Score (NPS)® A Net Promoter Score (NPS) is a measure of loyalty. It is commonly used by businesses to measure customer satisfaction. A NPS can be collected for other types of relationships as well, such as those with …
How many response do you need for your survey? Whether your using our Surmetric platform or just conducting informal surveys at school or work, you will likely have to determine how many responses you need to collect before you have …
Overview It still surprises me at how many Business processes are not integrated with credit card processing. My local dry cleaning shop has software that tracks the customer’s preferences and clothing through the process of dry cleaning. However, when I …
Overview There was once a time when a Small Business could simply refuse to deal with the fees and hassles associated with Credit Card payments. Unfortunately this is no longer the case, credit and debit cards have become the preferred …